transit policy

TERMS AND CONDITION

BOOKINGS

Once an estimate is “accepted”, a coordinator will be in touch to explain the next steps. Photos of your move or an on-site visit (based on the size of your move) are required to finalize the estimate. Bookings are not secure until a non-refundable deposit has been paid. Once the deposit has been received, a confirmation email will be sent, and your booking is complete.

BILLING

Time begins when the crew arrives on location and ends when the job is complete, plus travel times. Time is billed in 30 minutes Increment.

Gratuities are not included but appreciated (these can be paid in cash or added to the final bill).

Payment must be made on-site, in full, upon job completion.

A receipt will be provided by the driver or can be emailed after payment has been processed. We accept cash, Certified cheque, E-transfer, Mastercard and Visa.

For jobs over three hours, the crew may take a ten minute paid break. For jobs over five hours, the crew will take a thirty-minute paid break.

We do our best to accurately estimate the time required for each job. However, estimates provided by our coordinators are not guaranteed and are subject to change. 

There is a 3.4% processing fee with the use of all major credit cards.

CANCELLATION POLICY

If the client needs to cancel a booking, the client will lose their deposit. All deposits are non-refundable.

If the client needs to reschedule a job, we require a minimum of 14 days notice, and the alternate date is subject to availability.

If the job cannot be rescheduled, the client will lose their deposit. An alternate date must be booked within five days after the cancellation.

Any rescheduled jobs will incur a $35 administrative fee.

CLIENT RESPONSIBILITY

It is the client’s responsibility to disclose important information regarding the job. This includes a full and accurate list of items to be moved, accurate information regarding flights of stairs, elevator details, access to locations (eg. waiting for keys, etc) that affect the length of the move and/or our staff’s safety.

If there is undisclosed information, “A Mile Above Moving” reserves the right to send additional crew members if needed, or spread the job over several days.

There is a 3-hour minimum charge for each additional staff member.

PARKING

Ensure that legal parking for our vehicle(s) is available at all locations. Any parking tickets received will be added to the final bill.

ELEVATOR

The client is responsible for booking elevators and/or loading bays that the move requires.

DISASSEMBLY AND RE-ASSEMBLY

It is the client’s responsibility to inform “A Mile Above Moving”  prior to the move if any disassembly or assembly of any item(s) is required, that way we can bring all the tools required to get the job done and we can inform you if this is something we can do at the current rate.

TRAVEL FEE

If the pick-up or destination address is outside Ottawa, there will be a Travel fee based on the time it takes our crew to drive from our base to your pick up location or/and the time to drive back to our base from the destination address.

WE DO NOT MOVE

Hazardous materials (including propane tanks)

People

Pets

SPECIALTY ITEMS

Specialty items Must be disclosed and pre-arranged, including but not limited to:

Safes

Pool tables

Pianos

Paintings

Sculptures

etc.

HEALTH & SAFETY

The client is responsible for any parasitic insects (bed bugs, cockroaches etc.) encountered within the premises of the origin, destination and/or additional locations. The client will be responsible for reimbursing “A Mile Above Moving”  for costs incurred due to cleaning, sanitizing and delousing vehicles and/or replacing affected equipment.

“A Mile Above Moving” reserves the right to cancel a move if the conditions of any of the locations are unhygienic and/or the crew encounters any parasitic insects

“A Mile Above Moving” reserves the right to refuse to move an item if the item can not be safely moved or if moving said items could put our movers in danger

Please don’t hesitate to contact us if you have any questions.

MOVING INSURANCE POLICY

Our service includes a $2,000,000 liability coverage with a $250 deductible. The customer is responsible for the deductible on any insurance claims.
INSURANCE INFORMATION
Shisound Moving and Delivery Services Inc o/A A Mile Above Moving
Business Insurance Policy No. 4001260396

In order to file an Insurance Claim, the total cost of Moving must be fully Paid.

You can find out more about Insurance coverage using this link:  https://www.mover.net/consumers1/content/HelpMovingProtection.pdf

THE COMPANY SHALL NOT UNDER ANY CIRCUMSTANCES, BE LIABLE FOR:

loss, damage, or delay to any of the goods described in the contract of carriage caused by an act of God, the Queen’s or public enemies, riots, strikes, a defect or inherent vice in the goods, an act or default of the consignor, owner or consignee, authority of law, quarantine or difference in weights of grain, seed or other commodities caused by natural shrinkage.

The mechanical quality of any electronics or appliances.

Acoustical quality of any musical instruments

Damage to articles made of press board, particle board or wafer board, or similarly structured materials

Damage to glass, marble, or similar materials, as an independent item or as part of articles being moved (unless proper packing is provided by customer, e.g. cardboard box with corners support for glass table tops, a wooden crate for marble table tops)

Damage caused by or due to peeling veneer of any sort

Deterioration of any article due to aging, temperature, humidity, or moisture

Items of extraordinary value including but not limited to Mortgage Papers, Legal Documents, Business Documents, Antique, and Jewelry are not covered by either release rate liability or full value protection. Therefore these items are moved and/or transported at owner's risk.

Exterior cosmetic damage on unboxed merchandise caused by Company is the consignor's sole responsibility. The company does not take any responsibility whatsoever for items that are unpacked, not packed by our team.

Item in boxes that are not packed by our movers or packing team unless the outside of the box indicates that the box was damaged during the move.

Electronic items not functioning after the move unless there is clear evidence that the item was not handled properly during the move.

To be insured against damages, the following items must be crated or placed in specialized boxes/cases. Custom boxes and crates MUST BE PROVIDED BY CUSTOMER.

Products made of natural stone, concrete, ceramic, porcelain, or glass

Paintings, sculptures, or other works of art

Grandfather clocks, chandeliers, flat-screen televisions, musical instruments

Small appliances such as microwaves, stereo equipment, printers, computers, and monitors.

Mirrors, wall clocks, and hanging fixtures.

Mattresses will not be insured against structural damage if the customer requests that they be bent or folded during the moving process.

Sports/exercise equipment (e.g. bikes, treadmills, home gyms, kayaks, canoes, paddle/surf/sailboards) unless packed/crated by an agent of “A Mile Above Moving”

Motorized vehicles/equipment (e.g. motorbikes, lawnmowers, snowblowers) mobility aids (e.g. wheelchairs); medical equipment (e.g. hospital beds)

Any damage resulting from the interference or assistance of a customer or other(s) in the moving or packing process.

Damages to the home unless documented on the work order prior to the moving crew leaving the home.

It is the customer’s responsibility to inspect the home and bring any damages to the attention of the crew before they leave the site. The company may, at its discretion, accept responsibility for damages after the fact.

We reserve the right to refuse to move items through passages or stairways with less than 2 inches of clearance all around the walls/ceiling and the item in question.

Deposit

To Finalize move, a Non-refundable deposit is required to be sent to us by E-Transfer or Credit Card Payment.

Email: Contact@AMileAboveMoving.Ca